Shipping policy

At Soof The Label, we are dedicated to delivering your order swiftly and affordably. We offer various shipping options to ensure you receive your items according to your preferred timeline.

Shipping Country

We are happy to provide shipping within the United States.

Shipping Process

Our shipping process consists of two main components: Handling Time and Transit Time.

  • Handling Time: All products require production, so our handling time is generally between 1 to 3 business days (Monday to Friday).
  • Transit Time: After your order is processed and dispatched from our warehouse, the delivery typically takes 7 to 8 business days (Monday to Friday).

Estimated Delivery Time: 8-11 business days (Monday to Friday). Please note that delivery times are estimates and can vary due to factors like weather or courier delays.

Order Cut-off Time:

  • 5:00 PM (EDT) Eastern Daylight Time

Shipping Fee:

  • Free Shipping within the United States.

Shipping Method and Tracking

We primarily use USPS for shipping. Once your order has been processed, it will be handed over to our shipping partner. All shipments come with tracking, and you'll receive a tracking number by email once your parcel is dispatched.

Undeliverable Packages

If a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer, the customer will be responsible for any additional shipping charges to resend the package.

Delayed Packages

While we aim to ensure timely delivery, delays may sometimes occur due to weather, carrier issues, or other unforeseen factors. If your order is delayed beyond the estimated delivery time, please contact us, and we'll help track and resolve the issue.

Damaged Packages

If your package is damaged upon arrival, please contact us within 7 days of receiving it. Send an email to support@soofthelabel.com with your order number and photos of both the damaged packaging and the items. Our team will assess the issue and provide a suitable solution.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please place a new order and return the original item for a refund.

Order Cancellations

To cancel an order, please get in touch with us as soon as possible at support@soofthelabel.com. Orders can only be cancelled before they are processed and dispatched. Once shipped, an order cannot be cancelled, but you may return it according to our Return & Refund Policy.

Contact Information

Boutique Name: Soof The Label
Address: Joop Geesinkweg 201, 1114AB, Amsterdam, The Netherlands
E-mail: support@soofthelabel.com
Phone number: +1 9292412203

Customer service hours:
Monday to Friday: 9:00 AM to 5:00 PM (EDT) Eastern Daylight Time

We aim to reply to your e-mail within 1 business day.