Soof The Label Return & Refund Policy

Thank you for choosing Soof The Label! We are dedicated to providing you with a seamless shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a straightforward and hassle-free return and refund process to ensure your peace of mind.

30-Day Return Policy

We accept returns within 30 days from the date you received your order. To be eligible for a return, items must be unused, in the original condition as received, and in their original packaging. Please include your order confirmation or packing slip when returning your items.

Return Eligibility: Items must be unused and in new condition.

Return Window: 30 days from the date you received your order.

Return Method: By mail.

Return Shipping Costs: Customers are responsible for return shipping fees.

Restocking Fees: No restocking fees will be charged.

Refund Processing Time: Refunds will be processed within 7 business days.

International Returns

We accept returns from all countries we currently ship to. Customers are responsible for any return shipping costs, duties, taxes, or customs fees associated with returning an item.

How to Return an Item

To initiate a return, please email us at support@soofthelabel.com with the following details:

• Order Number

• Name on the Order

• Shipping Address

We will send you the return instructions and address. Please note that return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping service. We cannot process a refund for returns lost in transit if tracking was not provided.

Return Shipping

Return Shipping Costs: Customers are responsible for the cost of return shipping.

Restocking Fee: We do not charge a restocking fee.

Trackable Shipping: For your protection, we recommend using a Track & Trace service when sending your return.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, refunds will be processed to the original payment method within 7 business days.

Non-Refundable Items

We cannot accept returns for the following items:

• Opened or used products

• Gift cards

• Store credit

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@soofthelabel.com. Please provide photos and details of the issue, and we will assist you in resolving it promptly.

Exchanges

We do not offer direct exchanges. To receive a different item, please place a new order and return the original item for a refund.

Order Edits

If you need to edit your order, please contact us within 2 hours of placing it. After this period, we are unable to modify your order, but you may return items following our return policy.

Lost Parcels

If your parcel is lost during transit, we will assist in replacing it, provided the shipping address entered at checkout is correct. If you prefer not to replace the parcel, we will wait 30 days before issuing a refund in case it is delivered later. Our customer service team will track your order and provide regular updates during the investigation period.

Restocking Fee

We do not charge any restocking fees.

Return Label

Customers are responsible for obtaining their own return shipping label.

Terms of Service

For more details about using our website and services, please refer to our Terms of Service.

Order Cancellations

To cancel an order, please contact us immediately at support@soofthelabel.com. Orders can only be canceled before they are processed and shipped. Once shipped, you can return the items according to our Return & Refund Policy.

Contact Information

Store Name: Soof The Label

Business Name: Calbridge Global LLC

Address: 21 Prospect St, Waterville, ME 04901, USA

Phone Number: +12029922702 (Call or Text)

Email Address: support@soofthelabel.com

Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM Eastern Standard Time (New York)

We aim to reply to your e-mail within 1 business day.